How Even Good Tech Can Cripple Your Employees (and What to Do About It) On Average Employees Waste 44 Hours Per Year Struggling with Technology Imagine this: you wake up eager to conquer your workday, but you can’t get your software to do what you need. You spend the next hour troubleshooting, waiting for support …
Customer Success leaders want to scale with “High Tech / Low Touch” solutions. The good news is Customer Education professionals are the most prepared to put the requisite component parts together. The purpose of a Customer Education program is to help many users get the maximum value of the product.
We all search for answers on the Internet. But, if you want to learn how to use a product to do a job, training provides better context and step-by-step approaches that help you do your job better.