Training doesn’t drive adoption.
Behavior does.
Zenya helps organizations turn software and AI investments into measurable adoption and business results.
From rollout to real usage. From training to behavior change.
Book a Free Call →Proven with high-growth SaaS teams
Your customers completed training.
They still can’t use your product.
Low Product Usage
Users don’t activate key workflows
High Support Dependency
Teams rely on support instead of the product
Stalled Expansion
Customers aren’t increasing usage over time
The problem isn’t training.
It’s application.
Most training teaches features. It doesn’t change behavior.
Traditional Training
Workshop-Based Enablement
Fix adoption in weeks — not months
Workshop Audit
Find exactly what’s blocking adoption in 14 days.
Best for: understanding the problem fast
Workshop Launchpad
Build and launch a scalable adoption program.
Best for: teams ready to move fast
Fractional Enablement Leader
Own adoption without hiring full-time.
Best for: growing teams without the headcount
Book a Free Call
We diagnose where adoption is breaking down. You leave with a written Action Summary — clear next steps regardless of what you decide.
Choose Your Starting Point
Whether you need a quick diagnostic or a full program build, we scope the right engagement for where you are right now.
Watch Adoption Change
Your customers start using the product the way it was designed to be used. Support volume drops. Renewals get easier.
What changes when users apply the product
We’ve seen this before.
The problem looked familiar. So did the fix.
| Client | The Problem | What We Built | What Changed |
|---|---|---|---|
| Financial Practice Management SaaS | Passive demo-style onboarding. No practice. No consistent facilitation framework. Consultants felt like feature readers. | Rebuilt onboarding as hands-on, workflow-based workshops. Delivered Train-the-Trainer so the internal team owns delivery going forward. | User adoption improved from 88% to 94% in the quarter following deployment. |
| Global Healthcare SaaS | Education team was a cost center — no revenue model, four disconnected LMS platforms, no curriculum standards across product lines. | Led strategic transformation of the CE organization. Consolidated four LMS platforms onto Docebo. Built curriculum standards and a fee-based education pricing framework. | Shifted education from cost center to revenue generator. Built the operational and financial foundation for a $2M+ customer education TAM. |
| PeopleDoc — Global HR SaaS | No training function existed. Implementation consultants ran show-and-tell product demos. No sales onboarding. No employee onboarding. | Built the entire customer education function from scratch. Created sales certification covering product, ICP, sales cycle, and tools. Designed employee onboarding from first day through role readiness. | Reduced onboarding time by 25%, cited by leadership as a key driver in deal velocity. |
User adoption — in one quarter — after replacing passive product demos with hands-on workshop-based training.
Senior Director, Implementation and Services | Financial Practice Management SaaS
“She was able to help solidify our CEd strategy, identify gaps, and offer solutions with resources we could act on immediately. Thank you for helping a very small team feel like we have wind in our sails.”
Malachi Hopoate — Head of Client Education | Employee Recognition Software
“Her passion for building customer success through learning is evident in every interaction she has with her clients, learners, and other professionals. She is totally invested in what she does, every single day.”
Kristine Kukich — Customer Education Strategist | Former Senior Director, Thought Industries
“She helps us earn trust with customers with her professionalism, expertise, and flexibility. This is more than a recommendation — it is a public thank you.”
Bill Cushard — General Manager, Customer Education Consulting Services
Low adoption doesn’t just cost renewals. It kills growth.
Are your customers really using your product?If not — that’s fixable.
Book a Free Call →No commitment. You’ll leave with clarity regardless of what you decide.
About Zenya Learning
Zenya Learning helps organizations turn software and AI investments into real adoption. Behavior change over content delivery. Practice over passive learning. Outcomes over completion rates. Zenya exists to close the gap between launching technology and achieving adoption.
Services include the Adoption Roadmap, the Workshop Launchpad, and Fractional Enablement Leader engagements — each designed to identify what is blocking adoption and build the program that fixes it.
The methodology is built on one principle: less is more. Every element must earn its place. Programs are designed to be as efficient and effective as possible — working within the natural workflows of the teams they serve, always in support of one end goal: users who adopt, stay, and grow.
25+ years of experience. Thousands of learners trained. CE.org Voice Award 2021.
