Software Training

Scale Customer Success with Customer Education

Customer Education, Customer Success, Instructional Design, Software Adoption, Software Training / By pmicznik

Customer Success professionals are busy. Since they are experts at the applications they support, they are the ones who can best help customers strategize. A well-designed and implemented customer education strategy frees up Customer Success to scale their efforts and to maximize user adoption.

5 Steps to Great Instructor-Led Training for Software Adoption

Customer Education, Instructional Design, Instructor-Led Training, Software Adoption, Software Training / By pmicznik

So, you’re in charge of creating training that’s going to get people using your software. Follow these 5 steps to design and deliver great instructor-led training for software adoption. Get learners succeeding with your application.