Change Management for Software

Are You Teaching or Telling?

Customer Education, Customer Success, Instructional Design, Instructor-Led Training, Software Adoption, Software Training, User Adoption, Virtual Training / By pmicznik

You CAN deliver effective Instructor-Led Training (ILT / VILT) so your participants will love and can DO what you TAUGHT them.

Change Management Strategies to Improve Software Adoption

Change Management for Software Adoption, Customer Education, Instructional Design, Instructor-Led Training, Software Adoption, Software Training, User Adoption / By pmicznik

Help users get the most value from your software deployment. A well-run change management process ensures maximum software user adoption. Get your people involved from the beginning and make sure they have ownership of the processes most important to them.

Scale Customer Success with Customer Education

Customer Education, Customer Success, Instructional Design, Software Adoption, Software Training / By pmicznik

Customer Success professionals are busy. Since they are experts at the applications they support, they are the ones who can best help customers strategize. A well-designed and implemented customer education strategy frees up Customer Success to scale their efforts and to maximize user adoption.