Are You Teaching or Telling?
You CAN deliver effective Instructor-Led Training (ILT / VILT) so your participants will love and can DO what you TAUGHT them.
Are You Teaching or Telling? Read More »
Customer Education
Imagine if Your Customer Success Team Could Focus on Customer Success…
Customer Success leaders want to scale with “High Tech / Low Touch” solutions. The good news is Customer Education professionals are the most prepared to put the requisite component parts together. The purpose of a Customer Education program is to help many users get the maximum value of the product.
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Why Do You Need Training If You Have Google?
We all search for answers on the Internet. But, if you want to learn how to use a product to do a job, training provides better context and step-by-step approaches that help you do your job better.
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Change Management Strategies to Improve Software Adoption
Help users get the most value from your software deployment. A well-run change management process ensures maximum software user adoption. Get your people involved from the beginning and make sure they have ownership of the processes most important to them.
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Scale Customer Success with Customer Education
Customer Success professionals are busy. Since they are experts at the applications they support, they are the ones who can best help customers strategize. A well-designed and implemented customer education strategy frees up Customer Success to scale their efforts and to maximize user adoption.
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