Three ways to work with
Zenya Learning.
Every engagement is designed around one outcome: your customers actually using your product. Pick the starting point that fits where you are right now.
Not sure where to start? Book a free 40-minute Strategy Call. We will figure it out together and you will leave with a written Action Summary with clear next steps delivered within 24 hours.
Book a 40-Minute Strategy Call — FreeThe Adoption Roadmap
Diagnose what is actually blocking adoption — and walk away with a prioritized Action Plan.
Workshop Launchpad
Build and launch a practice-based adoption program that moves users from knowing to doing.
Fractional Enablement Leader
Embedded enablement leadership without the full-time headcount.
You know something is broken. You are not sure exactly what.
Before investing in a new training program, you need to know what is actually blocking adoption. The Adoption Roadmap is a focused diagnostic engagement that looks at your entire adoption ecosystem — onboarding, training, support, content, and product workflows — and tells you exactly where the gaps are and what to do about them.
Zenya uses Action Mapping, a performance-focused design approach developed by learning strategist Cathy Moore, to go beyond symptoms and identify the real performance gaps — the specific actions users are not taking and why.
You leave with a clear Action Plan. Not a slide deck. Not a list of observations. A prioritized set of next steps you can act on immediately — whether you work with Zenya or not.
- Current onboarding and training materials
- Support ticket patterns and themes
- Customer-facing content and self-serve resources
- Key workflow adoption gaps
- Stakeholder and team alignment
- A clear diagnosis of what is blocking adoption
- A prioritized Action Plan with specific recommendations
- A realistic assessment of what to build, fix, or replace
- A roadmap for next steps
Your customers completed training. They still can not use your product.
The problem is not effort. It is approach. Most organizations deliver product demonstrations and call them training. Participants watch, take notes, and leave without ever practicing the workflows that matter. Three weeks later they have forgotten most of it — and they are back in your support queue.
The Workshop Launchpad builds something different. A practice-based enablement program where your customers do the work — guided by a skilled facilitator who builds real competency with your product. Not just awareness. Not just familiarity. Real skill that transfers to their daily workflow.
Before we build anything we conduct a technical readiness review to ensure your training environment supports real hands-on practice — not just demonstration.
- Future-perfect workflow mapping — what success looks like in real daily usage
- Practice-based workshop curriculum built around your product’s key workflows
- Hands-on exercises where users apply skills in real or simulated environments
- Train-the-Trainer program so your team delivers the workshops independently after Zenya is gone
- Post-workshop adoption plan so managers know exactly how to reinforce new behaviors on the job
- A structured change management playbook — not an HR initiative, but the critical work between solution delivery and actual behavior change, closing the gap before resistance sets in and adoption stalls
- Users activate key workflows faster
- Support volume drops
- CS team spends less time hand-holding
- Customers adopt, renew, and expand with confidence
You need enablement leadership. You are not ready to hire full-time.
Your CS team is growing. Adoption gaps are showing up in your renewal data. You know you need someone who owns this — but a full-time senior hire is not in the budget or the plan right now.
Zenya steps in as your Fractional Enablement Leader. This is not a consulting relationship where you get a presentation and a goodbye. This is embedded strategic leadership with accountability to real business outcomes — adoption rates, support volume, retention, and expansion.
- Dedicated enablement leadership for your CS, onboarding, or revenue team
- Program design, curriculum development, and workshop facilitation
- Cross-functional alignment with Product, CS, and Sales
- Monthly reporting tied to adoption, retention, and expansion metrics
- Strategic guidance as your product and customer base evolves
- Access to a specialist network when execution requires additional resources
Not sure which is
right for you?
Book a free 40-minute call. We will figure it out together and you will leave with a written Action Summary regardless of what you decide.
Book a 40-Minute Strategy Call