Customer Success leaders want to scale with “High Tech / Low Touch” solutions. The good news is Customer Education professionals are the most prepared to put the requisite component parts together. The purpose of a Customer Education program is to help many users get the maximum value of the product.
We all search for answers on the Internet. But, if you want to learn how to use a product to do a job, training provides better context and step-by-step approaches that help you do your job better.
Customer Success professionals are busy. Since they are experts at the applications they support, they are the ones who can best help customers strategize. A well-designed and implemented customer education strategy frees up Customer Success to scale their efforts and to maximize user adoption.
So, you’re in charge of creating training that’s going to get people using your software. Follow these 5 steps to design and deliver great instructor-led training for software adoption. Get learners succeeding with your application.